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Refund policy

Resources

  1. Resources can be purchased and downloaded through our online Shop or may be provided by email upon payment.
  2. All orders for resources must be paid for in advance.
  3. Resources that have been downloaded from the online Shop or have been emailed to the applicant cannot be returned to PD:Approval or refunded.

Cancellation of PD:Approval activities

 (training, consultancy, technical support and External Quality Assurance visits)

  1. The following conditions apply to cancellation by a participant of booked live PD:Approval activities:
    1. More than 14 days before the activity takes place: full refund.
    2. 14-7 days before the activity takes place: 50% refund and any non-refundable expenses incurred on behalf of PD:Approval.
    3. Within 7 days of the activity taking place: no refund; any non-refundable expenses incurred on behalf of PD:Approval will be invoiced to the applicant. However, if taking part in a group webinar, the video of the training will be made available.
  2. The following conditions apply to cancellation by PD:Approval of booked live PD:Approval activities:
    1. More than 7 days before the PD:Approval activity: PD:Approval will offer a new date for the activity if available but there will be no reimbursement of travel expenses incurred by the participant. If the new date is not acceptable, the full fee will be reimbursed.
    2. Within 7 days of the PD:Approval activity: PD:Approval will reimburse reasonable travel expenses incurred by the participant against receipts and offer a new date if available. If the new date is not acceptable, the full fee will be reimbursed.
  3. The following conditions apply to cancellation by an approved provider of external quality assurance visits taking place in the UK and agreed with PD:Approval :
    1. More than 14 days before the visit: no charge
    2. Within 14 days of the visit: a cancellation fee of £230 will be charged to cover the fee of the external quality assurer; any non-refundable expenses incurred by the external quality assurer will also be charged to the accredited provider.
    3. If PD:Approval is forced to cancel an external quality assurance visit, no costs incurred by or on behalf of the accredited provider will be reimbursed.
  4. The following conditions apply to cancellation by an approved provider of external quality assurance visits taking place outside of the UK and agreed with PD:Approval:
    1. Once travel and accommodation have been booked and paid for, or where PD:Approval is bound to make payment, all fees must be reimbursed by the approved provider. PD:Approval will make every effort to accommodate any changes to avoid the need for reimbursement however additional third party fees may apply.
    2. Prior to travel and accommodation being booked, PD:Approval will retain any payments made by the approved provider to rebook at an agreed time.
    3. If PD:Approval is forced to cancel an external quality assurance visit, no costs incurred by the approved provider will be reimbursed however PD:Approval will be responsible for any additional costs to rebook the visit.
    4. Non payment of any reimbursements due to PD:Approval will result in immediate termination of approval.
  5. The following conditions apply to cancellation by an approved provider of technical support visits in the UK agreed by PD:Approval with training providers or their representatives:
    1. More than 14 days before the visit: a full refund will be made.
    2. Within 7-14 days of the visit: a full refund will be made, however any non-refundable expenses incurred by the technical support consultant will be charged to the training provider.
    3. Within 7 days of the visit: a part refund will be made to allow for a cancellation fee to be paid to the technical support consultant, which will be a proportion of the invoiced fee; any non-refundable expenses incurred by the technical support consultant will also be charged to the training provider.
    4. If PD:Approval is forced to cancel a technical support visit, no costs incurred by or on behalf of the training provider will be reimbursed.
  6. The following conditions apply to cancellation by an approved provider or student of a Professional Award:
    1. Prior to student receiving the learning materials: a full refund less a £25 administration fee or replacement by another PD:Approval approved student within 30 days of notification of cancellation.
    2. After student receives the learning materials: a full refund less a £25 administration fee or replacement by another PD:Approval approved student within 30 days of notification of cancellation, however no refund or replacement by another PD:Approval approved student will be allowed if support has been given by the Guidance Assessor or marking has taken place.
  7. The following conditions apply to cancellation by an approved provider or student of attendance at a webinar (tutor/assessor/IQA) organised by PD:Approval as part of their Professional Award:
    1. Cancellation up to five working days before the webinar will incur no fee however cancellation within 5 working days of the webinar will result in a fee of £150 (plus VAT if applicable). The student can then choose one of the following options:
      1. The student can receive a copy of the recorded webinar (if other students attend and it takes place), or
      2. The student can be placed on a subsequent webinar when available, or
      3. The student can purchase a webinar from our Shop.
  8. The following conditions apply to cancellation by an approved provider or student of attendance at a training webinar for CPD delivery (tutor/assessor/IQA) organised by PD:Approval:
    1. Cancellation within five working days before the webinar will incur no additional fee and no refund will be made. However the student may choose one of the following options:
      1. Receive a copy of the recorded webinar (if it takes place), or
      2. Attend a future webinar when available, or
      3. Purchase a webinar from our Shop.